Post Implementation
Post Implementation
- Helpline Number for direct access to Support Helpdesk (Central service desk)
- Customer Service support portal accessible on a web browser
- Unique login User ID & Password
- Every Service Request assigned a unique SR number for tracking
- E-mail to client on every update on a Service Request
- On-line progress status available on each SR
- Support Services Team
- Functional Support team to analyze and resolve functional issues
- Technical support team to work on WRICE components (Workflows, Reports, Interfaces, Conversations, Extensions)
- DBA Support team for server management located centrally, deployed on-site as required